Refund Policy
Welcome to BizConnectHubs. This Refund Policy explains when refunds may be requested and how they are processed. By using BizConnectHubs, you agree to this policy.
1. About BizConnectHubs
BizConnectHubs is an online marketplace that connects customers with independent businesses, service providers, and vendors. Unless otherwise stated, BizConnectHubs is not the direct supplier of products or services listed on the platform.
2. Membership and Subscription Fees
- Membership, advertising, featured listings, and subscription fees are generally non-refundable once activated.
- If a duplicate payment or billing error occurs, please notify us within 7 days, and we will investigate the matter.
- Approved refunds for duplicate payments will be processed within 7–14 business days.
3. Product Purchases
Where products are sold through BizConnectHubs:
Customers may request a refund if:
- The wrong item was delivered.
- The item arrives damaged or defective.
- The item is not substantially as described.
- The order cannot be fulfilled.
The customer must report the issue within 7 days of receiving the product and provide photographs and proof of purchase.
4. Service Bookings
For services booked through BizConnectHubs:
- If the provider cancels and no alternative arrangement is made, the customer may qualify for a full refund.
- If the customer cancels after the provider has already started preparing or delivering the service, only a partial refund—or no refund—may apply depending on the circumstances.
- Completed services are generally not refundable unless the provider failed to deliver the agreed service.
5. Provider Responsibility
Each registered provider is responsible for the quality of their products and services. Refund decisions relating to the provider's work may require consultation with both the customer and the provider. BizConnectHubs may assist in resolving disputes but reserves the right to make a final decision based on the available evidence.
6. Non-Refundable Items
Refunds will not be issued for:
- Successfully completed services.
- Customer dissatisfaction based solely on personal preference.
- Failure to attend scheduled appointments without notice.
- Digital advertising already published.
- Featured listings that have already commenced.
- Promotional or marketing services already delivered.
7. Refund Request Process
To request a refund, customers should provide:
- Full name
- Contact details
- Order or booking reference
- Description of the issue
- Supporting photographs or documents (where applicable)
Requests should be submitted as soon as possible after the issue occurs.
8. Refund Processing
If a refund is approved:
- Refunds will be made using the original payment method where possible.
- Processing normally takes 7–14 business days, depending on the payment provider or bank.
9. Fraud Prevention
BizConnectHubs reserves the right to refuse refund requests where fraud, abuse, false claims, or misuse of the platform is suspected.
10. Consumer Rights
Nothing in this policy limits any rights available to consumers under the applicable laws of the Republic of South Africa, including the Consumer Protection Act, 2008.
11. Contact Us
For refund enquiries, please contact: